PEAK TO CREEK
February 12, 2002
TO WHOM IT MAY CONCERN:
Re: Peak to Creek Concierge Services & Shirley Hills
My wife and I own an upscale 3 bedroom condominium in Stoneridge, located in the Benchlands at the base of the Wizard Lift on Blackcomb Mountain. We have rented our home out over the last 10 years and, after being very unhappy with three successive management companies, elected to rent directusing an internet ad. While this was much more efficient (and, of course, avoided the large management fees), we found it sometimes awkward todeal with renters in Whistler while we live in Vancouver.
At the beginning of this season, I was approached by Shirley Hills of Peak to Creek Concierge Services offering their help in dealing with our guestsin Whistler. I was impressed with the array of services they offered and signed up with them.
To date, Shirley Hills has assisted me with 5 different groups, all of whom have been delighted with her help - which ranged from hotels and rent-a-cars in Vancouver, to restaurant reservations in Whistler, to delivery of a laptop computer within an hour of the request! Most of these guests went to the troubleon their return home to write and say how impressed they were with the services being provided by Shirley and her firm.
I am convinced that the cost of the concierge services will be more than recovered in the long-run as good guests will be more likely to returnagain and will recommend our home to their friends.
"What a difference a Concierge makes! I only rent direct now and I foundthree big benefits after retaining Shirley Hills' My Concierge Service formy Whistler Condo in The Gables:
First, everything is easier. As soon as I get the booking, the contact isgiven to My Concierge and Shirley Hills takes over. All arrangements from transportation to groceries and ski rentals are made and go smoothly.
Second, little problems don't become big problems. Things that go wrong, and they do, get overwhelmed by all the things that go right from the care and attention by Shirley. E-mail feedback from my guests is always positive now and with more repeat rental requests.
Third, My Concierge means My Peace Of Mind. All guests are greeted and my property is carefully monitored. Frequent e-mail updates during a guest stay from Shirley are great. I like this and my strata does too.
You can retain her too, but remember I got her first."
We have used Shirley Hills Concierge
Service for one ski season now. We are definitely signing up again. We got
an early booking for 21 days from a repeat customer. That's the first for
us from Allura. We have repeat bookings due to friends/ family and people
we know. However, with Shirley's Service, we are sure that they will come
back due to her. She also has gotten us out of trouble once when our complex
hot tub was out of service. With her connections, she talked the Chateau Whistler
in letting our guest come down for a good price for us. I tried calling the
Chateau as well. I wasn't as lucky. They just quoted me a regular rate. The
guest were really happy and we didn't have to stress ourselves out too much.
She helps them out! We really appreciated that. From the entries in our guest
book....she is a favourite.
We have used Shirley Hills Concierge Service for one ski season now. We are definitely signing up again. We got an early booking for 21 days from a repeat customer. That's the first for us from Allura. We have repeat bookings due to friends/ family and people we know. However, with Shirley's Service, we are sure that they will come back due to her. She also has gotten us out of trouble once when our complex hot tub was out of service. With her connections, she talked the Chateau Whistler in letting our guest come down for a good price for us. I tried calling the Chateau as well. I wasn't as lucky. They just quoted me a regular rate. The guest were really happy and we didn't have to stress ourselves out too much. She helps them out! We really appreciated that. From the entries in our guest book....she is a favourite.
-Bruce and Nancy
HERE'S WHAT SOME OF OUR GUESTS HAVE HAD TO SAY
Dear Anne and Peter,
We had a wonderful time at your condo. It is very lovely and was a great set-up for two families. Please add us to your guest mailing list; we would definitely consider coming back again. And Shirley is absolutely wonderful -- what a fabulous service to offer your guests! Kerin Cantwell
Dear Anne and Peter,
A quick note to say thank you for hosting us (23rd to 28th Feb) recently in Glacier Lodge. We thought the accommodation was wonderful and we hope that you found everything as you had left it before we arrived. We thoroughly enjoyed our stay in Whistler, and indeed Canada throughout, and we seem to have drummed up interest amongst our friends for them to visit since we have been back.
We found the Concierge service very useful and Shirley's level of interaction was both professional and friendly at the same time, and nothing short of first class. Thank you once again, and we'd like to think that we will be able to visit Whistler again some time in the future. Kindest regards Rory
Thank you for your email. Our group was highly appreciative of the work you did "behind the scenes" which contributed greatly to a fantastic holiday. I have sung your praises to Joe Murphy as well.
I am sorry if I have not previously confirmed that my videos arrived. They did arrive safe and well - thank you for arranging their return. I am about to go skiing again, this time to Lapland in the north of Finland, way above the Arctic Circle, so I shall be reviewing the skiing vidoes again ready for that trip.
I look forward to seeing your web-site.
Thank you Shirley, You did
in fact enhance our stay, you provide a very good service without being too
imposing. We would be very pleased to have your web address when
it is up and running. Let us know if there are any good deals on two bedroom condo's especially for shorter
stays, say three nights. Maybe even for the second week of spring break
but anytime - just if you see something that looks good but I don't want you
to go to any work as we're not particularly looking for something - just on
the off chance , if you know what I mean.
Otherwise I hope business is good. We gave you a glowing reference to the owner of the Stoneridge Unit, who we know from the kids school.
All the best,
We had a wonderful time in Whistler!! We really hit it lucky with all of the snow! Thanks again for ALL of your help. It made our vacation muchmore pleasant! The plumbing was really no big deal. We weren't there enough for it to really bother us. Thanks for staying on top of that.
We will definitely be in touch with you for our next visit to Whistler. Hopefully Joe will still have his place available for lodging. We reallyenjoyed the condo.
A quick word of thanks for your help prior to and during our visit to Whistler during the past 2 weeks. Your professional and personal approach were greatly appreciated.
Thanks again and see you next time!!
Rod, Diane and Riley
We had a fabulous time in Whistler. Thanks for all your help with the arrangements.